Refund policy

 

Order Cancellations & Corrections

Once an order has been placed it may not be cancelled. If there's an issue with your order or you notice an error with shipping or billing information, please contact us right away at sylverracrystals@gmail.com and we'll work with you to get it corrected.

Refunds & Returns

All items except Apothecary herbs and digital goods (see below) are eligible for a full refund with return within 14 days of delivery. The buyer must pay for return shipping and the refund will be issued to the payment method that was used once the item has been received in good condition. It is the buyer's burden to ensure proper packaging to prevent breakages in return shipping, and to take out shipping insurance if desired. The date of delivery is defined by the date shown on the order's tracking information. If you would like to return your item(s) for a refund, you may contact us at sylverracrystals@gmail.com or use the contact form to begin the return process.

In the event you receive an item which has been damaged in shipping, please send an email to sylverracrystals@gmail.com with a photo of the damaged item and we'll be happy to refund your order back to the payment method originally used. Damaged items must be reported within 3 days of delivery to be eligible for a refund.

If your order is lost in transit, please contact us as soon as possible so that we can try to help locate it. If your order can't be found, a full refund will be issued to the original method of payment.

Apothecary Items

All items in the Apothecary collection are non-returnable for the health and safety of ourselves and our customers. Refunds for Apothecary items will be handled on a case-by-case basis, in the event that there is significant damage in shipping.

Please note that items listed as whole herbs are still prone to breakages in shipping, and often have arrived to us with breakages. We will not issue refunds based on any percentage of non-whole pieces, dust, crumbs etc. in any given order.

Buyers are solely responsible for their own use of Apothecary herbs. Sylverra Crystals assumes no liability for misuse of these items nor for any allergic or otherwise negative reactions. We strongly urge buyers to contact a doctor prior to use for information about how herbs will interact with their medications and other conditions, and again if use of an item causes a negative reaction.